CANCELLATION & REFUND POLICY

Last updated: May 05, 2026

At Altun Novruzov (C.F. NVRLTN84E04Z253O), we provide professional consulting,

strategic marketing, business development, project management, creative, and event-related

services. Due to the customised nature of our services, the following cancellation and refund

terms apply.

1. GENERAL POLICY

By purchasing or booking any service through our website, you agree to this Cancellation &

Refund Policy.

All cancellations, refunds, and payment disputes are subject to the terms outlined below.

2. DEPOSITS

• Deposits made to secure consulting sessions, strategic projects, event bookings, or

custom services are generally non-refundable.

• Deposits are used to reserve availability, planning capacity, and operational resources.

3. STRATEGIC CONSULTING & BUSINESS

SERVICES

• Refund requests may be considered only if work has not yet commenced.

• Once consulting, strategic planning, research, development, or advisory work has

started, payments become non-refundable.

• Partially completed services may be refunded only at our sole discretion.

4. CUSTOM PROJECTS

• Custom-tailored services, project management, event planning, or bespoke

commercial solutions are subject to stricter cancellation terms.

• Once project execution, planning, or resource allocation has begun, refunds are

generally not available.

• Milestone payments may be governed by separate contractual terms where applicable.

5. EVENT BOOKINGS

• Event-related cancellations must be submitted within the agreed cancellation notice

period.

• Late cancellations may result in partial or full forfeiture of payments depending on

planning progress, supplier commitments, and incurred operational costs.

• Third-party vendor costs already incurred are non-refundable.

6. RESCHEDULING

• Rescheduling requests may be accepted based on availability.

• Additional fees may apply depending on timing and project scope.

• We reserve the right to refuse rescheduling requests where operational limitations

apply.

7. PAYMENT PROCESSING FEES

• Third-party transaction fees (including Stripe, PayPal, banking fees, or payment

gateway charges) may be non-refundable.

• Refunds, when approved, may exclude processing costs.

8. FORCE MAJEURE

In cases of extraordinary events beyond reasonable control (including natural disasters,

severe illness, travel restrictions, or other major disruptions), rescheduling or partial refunds

may be considered at our discretion.

9. CHARGEBACKS & PAYMENT DISPUTES

• Users agree to contact us directly before initiating chargebacks or payment disputes.

• Fraudulent or unjustified chargebacks may result in legal action or future service

refusal.

10. RIGHT TO REFUSE SERVICE

We reserve the right to cancel, suspend, or refuse services where:

• fraudulent activity is suspected,

• terms are violated,

• payments are incomplete,

• communication becomes abusive,

• project requirements materially change.

11. REFUND PROCESSING TIME

Approved refunds may require reasonable administrative processing time depending on

payment provider policies.

12. CONTACT

For cancellations, refund requests, or payment-related inquiries, please contact:

Altun Novruzov (C.F. NVRLTN84E04Z253O)

Email: [email protected]

Phone: (+39)3458321508

13. FINAL NOTE

Due to the professional, strategic, and customised nature of our services, refund decisions are

evaluated on a case-by-case basis while maintaining legal compliance under applicable

Italian and EU law.